About Swim Kit Store
Who is Swim Kit Store for?
Swim Kit Store serves competitive swimmers, swim teams, aquatic facilities, and swimming enthusiasts worldwide. Our products cater to:
- Competitive swimmers needing high-performance gear
- Swim teams requiring training equipment
- Aquatic facilities needing maintenance and installation products
- Parents of young swimmers
- Fitness swimmers looking for quality swimwear
What makes Swim Kit Store different?
We specialize in professional-grade swimming equipment with:
- Competition-focused swimwear and tech suits
- Specialized training equipment (like drag chutes)
- Facility installation products (diving boards, backstroke flags)
- Reliable worldwide shipping for time-sensitive orders
- Knowledgeable customer service from swimming enthusiasts
Products
Do you carry swimwear for competitive swimmers?
Yes! We specialize in competition and training swimwear including:
- Boy’s Competition & Training Swimwear
- Boys 12 and Under Tech Suits
- Boys Briefs & Racers
- Active Swimwear for all ages
What training equipment do you offer?
Our dryland and in-water training selection includes:
- Drag Chutes for resistance training
- Backstroke Flags for pool setup
- Various training aids for swim teams
Do you sell products for aquatic facilities?
Absolutely. We provide:
- Diving Boards & Slides
- AED Units & Cabinets
- Bleachers & Benches
- Assisted Access equipment
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I change or cancel my order after placing it?
You may request changes within 1 hour of placing your order by emailing [email protected]. After processing begins (within 1-2 business days), we cannot guarantee changes.
Shipping & Delivery
Where do you ship?
We ship worldwide except some Asian and remote regions. Our warehouse is located at 5600 Carmichael Road, Montgomery, US 36117.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Free on orders over $50 via EMS (15-25 business days after dispatch)
How can I track my order?
You’ll receive a tracking number via email once your order ships. Both Standard and Free Shipping options include tracking.
Do I need to pay customs fees?
International customers are responsible for any customs fees, which are not included in our shipping costs. Delivery estimates exclude customs clearance time.
What if my competition is coming up soon?
Choose Standard Shipping for time-sensitive orders (10-15 business days). During peak seasons before major competitions, we recommend ordering earlier as processing may take slightly longer.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Contact our customer service at [email protected] to initiate a return.
Can I return specialized equipment?
Some specialized equipment (like custom-ordered facility installations) may have different return terms. Please check individual product pages for details.
What if my item arrives damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.
Customer Service
How can I contact customer service?
Email our team of swimming enthusiasts at [email protected]. We’re happy to help with any questions about products, orders, or swimming gear recommendations.
Do you offer product recommendations?
Yes! Our team includes competitive swimmers and coaches who can advise on the best equipment for your needs. Just ask!
Dive into convenience with Swim Kit Store – where premium swimming gear meets reliable delivery.