At Swim Kit Store, we’re committed to your complete satisfaction with our competitive swimwear, training equipment, and aquatic facility products. If you’re not entirely happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition with tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Body Lotion & Body Wash (personal care items)
  • Swimwear that has been removed from its original packaging or shows signs of wear
  • Custom or special order items

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email us at [email protected] with your return/exchange request within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Return Request Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Swim Kit Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) for return: [Product Name(s) and Quantity]
Reason for return: [Please specify]
I would prefer: [Refund to original payment method / Exchange for (specify product and size if applicable)]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Our customer service team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (5600 Carmichael Road, Montgomery, US 36117)

Step 3: Ship Your Return

Package your return securely including all original packaging and tags. We recommend:

  • Using a trackable shipping service
  • Insuring your package
  • Including the return authorization number on your package

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective/wrong items)

For exchanges, we’ll ship your replacement item once we receive your return. If the exchanged item is of higher value, you’ll be charged the difference.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund
  3. In some cases, we may ask you to return the damaged item (we’ll cover return shipping)

International Returns

For customers outside the United States:

  • All customs duties and return shipping costs are the customer’s responsibility
  • Refunds will be issued in USD and may be subject to currency conversion rates
  • Please mark the package as “Returned Goods” to avoid customs charges

Need Help?

Our team of swimming enthusiasts is ready to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Swim Kit Store, 5600 Carmichael Road, Montgomery, US 36117

We aim to respond to all inquiries within 1-2 business days.