Welcome to Swim Kit Store! These Terms and Conditions govern your use of our website (www.swimkitstore.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. About Swim Kit Store

Swim Kit Store is an online retailer specializing in high-quality swimming equipment, training gear, and aquatic facility products for competitive swimmers, swimming enthusiasts, and aquatic facilities worldwide.

Company Address: 5600 Carmichael Road, Montgomery, US 36117

Customer Service Email: [email protected]

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized account activity

2.2 Prohibited Activities

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated tools to scrape content or place orders
  • Misrepresent your identity or location
  • Resell our products without authorization

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Body Lotion & Body Wash (personal care items)
  • Swimwear that has been removed from its original packaging or shows signs of wear
  • Custom or special order items

4. Ordering and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order for any reason.

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing and Taxes

All prices are in USD. International customers may be responsible for customs duties and taxes, which are not included in our prices.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): via DHL or FedEx, delivery within 10-15 business days after shipment
  • Free Shipping: via EMS (for orders over $50), delivery within 15-25 business days after shipment

Note: We ship worldwide, excluding certain Asian regions and remote areas. Delivery times are estimates and not guaranteed.

6. Returns and Refunds

6.1 Return Policy

Returns/exchanges must be requested within 15 days of receiving your order. Items must be:

  • Unused and in original condition
  • In original packaging with tags attached
  • Accompanied by proof of purchase

6.2 Return Process

  1. Contact our team at [email protected] within 15 days with your order details
  2. Receive return authorization and instructions
  3. Ship your return to: 5600 Carmichael Road, Montgomery, US 36117

6.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Swim Kit Store and protected by intellectual property laws. You may not use our content without express written permission.

8. Limitation of Liability

Swim Kit Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Alabama, USA. Any disputes shall be resolved in the courts of Montgomery County, Alabama.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site constitutes acceptance of the modified terms.

11. Contact Us

For questions about these Terms and Conditions, please contact us at:

Email: [email protected]

Mail: Swim Kit Store, 5600 Carmichael Road, Montgomery, US 36117